Answer:

ShipMyPinball.com allows you to ship your pinball & clear customs anywhere in North America, from the comfort of your smartphone in 5 easy steps! Your pinball must be strapped to a pallet and we can guide you through that process.

Answer:

1) Get a real-time quote at shipmypinball.com with no sign up required!

2) Like the price quote? Register your account & submit online payment

3) Get your ship labels & BOL emailed directly to you

4) Print & affix labels to pinball freight (on pallet)

5) Click Customs Clearance to begin the clearance process, ship & track!

Answer:

Clearit.ca is our preferred partner for Northbound shipments from USA to Canada

click this link for shipmypinball preferrd rate https://clearit.ca/brokerage/smp

& Clearitusa.com for Southbound shipments from Canada to USA.

https://admin.clearitusa.com/brokerage/smp

Answer:

If you don't already have a custom's Broker,you can simply register an account for Customs Clearance with our preferred Broker Partner which offer a very competitive rat to our recommended users. Register your account online (see Link below) and they will begin preparing the necessary documents to present to the customs agents responsible for clearing the pinball over the border.

What if I need help with customs is there a live chat available?

Yes, there is a live chat available for Realtime support from 8am EST to 8pm EST Weekdays Only.

How are duties and taxes calculated?

Duties & Taxes are calculated based on the commercial invoice that accompanies the shipment. Monies owing are generally calculated & collected by the customs broker and remitted to the Government for both Northbound (USA to Canada) & Southbound ( Canada to USA ) shipments.

click the link below to register an account for shipments going from Canada going into USA

https://admin.clearitusa.com/brokerage/smp

click the link below to register an account for shipments going from USA into Canada

https://clearit.ca/brokerage/smp

Click the link below for more US Customs info on Canada to USA shipments

https://help.cbp.gov/s/article/Article-334?language=en_US

Answer:

As a general rule pinballs shipping to USA from Canada have minimal taxes owing. In some rare cases customs may ask you to provide proof taxes where paid on the pinball before it left the country. Duties rarely exceed 150.00$ USD on a 10,000.00$ USD pinball purchase. The following link will provide you with more accurate information about how US Customs calculate duties

https://help.cbp.gov/s/article/Article-334?language=en_US

Answer:

Yes you can utilize Shipmypinball and custom services for items other than pinballs.

Answer:

Shipping fees are calculated based on the location of the shipment and vary by destination cities and or countries. ShipMyPinball agrees with the carrier companies to provide the best prices for its customers. Since transportation costs are a commodity, some exact same shipment to and from locations may vary in costs from day to day. All prices are in USD$ currency.

Answer:

A bill of lading is a shipping document, label, waybill, manifest or similar instrument used by ShipMyPinball to accept Shipments for carriage, and includes a ShipMyPinball Bill of Lading.This document is generated and emailed to you once the shipment is paid for.ou can also acces the shipping documents ,both BOL (Bill of Lading) and Shipping Labels in your registered account with ShipmyPinball under order history.

Answer:

You simply affix the shipping label to the shipment which helps facilitate tracking of the shipment. If you do not have a shipping label you simply need to attach the BoL (Bill of Lading ) to the shipment.

Answer:

The customer can modify or cancel her/his order by contacting Support at shipmypinball@gmail.com or by calling 438.558.9137 and mentioning the reason for cancellation.

Answer:

Delivery times vary depending on the shipping address, the shipping destination, and the available shipping options. You can select an estimated shipment time for each available shipping option before you submit your shipment order. You can track your shipments through the carrier websites.

Answer:

In the unlikely event damage occurs to your shipment we will file a claim for you. Please be advised in order for us to file a claim for you you must provide us with photos of the damaged freight along with a repair invoice. Most claims are settled within a 30 day period.

Answer:

The terminal will keep your freight 1 to 2 days for free. Extended periods of storage do incur fees, every terminal rate is different therefore it is best to coordinate terminal pick ups or delivery in order to avoid extra fees. Additional storage fees will be billed to the consignee in the event additional storage fees are billed to shipmypinball.

Answer:

ShipMyPinball does not provide crating or palletizing service. You must breakdown pack and pallet the pinball yourself. The pinball machine can also be brought to the transport terminal where the attendant can provide assistance with palletting your pinball! If you don’t have a pallet, most terminals can provide one. Click here for tips and how-to videos.

How to Break Down A Pinball Machine & Pack

Answer:

DESCRIPTION. Click here for packaging guidelines, tips and how-to videos.

Answer:

We can offer additional insurance services.

We do not actually package the pinball for you ,however do provide a wealth of online how to videos.

Answer:

Yes we offer both residential curbside drop-off and or Inside delivery.Inside delivery adds a cost of 250$ to the shipping cost while curbside residential drop-off adds about 175$ additional cost.

Answer:

We offer inside delivery pick up if the pinball is on a pallet inside a garage.We highly recommend the pallet be placed curbside to avoid the inside delivery pick up fees.

Answer:

ShipMyPinball clearly shows where that terminal is during the quoting process and once the BOL (Bill of Lading )is printed.

Answer:

Freight Company terminals call you to advise your freight has arrived and can be picked up. If you contact the terminal prior their call, have your tracking number on hand .You can take the pinball off the pallet and likely fit it into a Utility Vehicle or if your pallet fits on your truck the terminal agent will be happy to place it in your vehicle for you with the forklift.Most terminals are open until midnight for pick up.

Answer:

You can track your shipment online and the carrier usually calls when the freight has arrived.

Answer:

To schedule a delivery, please contact the terminal directly.

To schedule a pick-up, please call the destination terminal to see when is the best time for pick up.

Answer:

Currently, ShipMyPinball supports Visa, MasterCard, , American Express ,bank transfers via PayPalwith additional payment options coming soon. Please note that supported payment methods vary according to your country.

Answer:

Visit our the carrier website for detailed information on your orders, including order details, shipping information, tracking numbers, and expected delivery dates.

Answer:

Yes.

Answer:

Prior arrangements need to be made so the consignee can have another person accept the freight on their behalf.

Answer:

For better website performance & experience we recommend using Chrome & Microsoft Edge browsers.